Taeyeon, Full Refund Measures “Final Cancellation of Japanese Concert Due to ‘Equipment Issues’” [Official Position]

MUSIC Apr 29, 2025

Translation

Singer Taeyeon’s Tokyo, Japan concert has been finally canceled.

SM Entertainment, the agency, announced on the 29th, “We had previously informed you of the cancellation of the concert and had been considering various alternatives, but due to the difficulty in finding a concert hall that could accommodate an appropriate number of people and present a high-quality stage, we are ultimately announcing that the Tokyo concert has been canceled.”

He then apologized, saying, “We apologize for the delay in providing information as we were left open to various possibilities until the very end and took the time to find the best method.”

He added, “All tickets purchased will be refunded in full.Please check the My Page and email of the place of purchase by April 30.”

Taeyeon was scheduled to hold a solo concert in Tokyo’s Ariake on April 19th and 20th.

However, the concert was suddenly canceled two days before.The agency explained the reason as, “The equipment did not arrive in Japan,” and Taeyeon added, “It feels like my concert, which was created with everyone’s hard work and anticipation, was stolen and disappeared in an instant.”

Taeyeon’s global fan union also added their voices, pointing out, “We demand feedback on the unilateral and insincere cancellation notice two days before the Japanese concert.The cancellation was announced just two days before the concert, without prior notice, even though there was a possibility of the concert being canceled.”

Taeyeon, who is currently on an Asia tour, will continue her performance at the Singapore Indoor Stadium on May 3rd and 4th.

[Full text of position statement]

Hello, this is SM Entertainment.

We would like to inform those who purchased tickets for the ‘TAEYEON CONCERT - THE TENSE IN JAPAN’ Tokyo Ariake concert scheduled to be held on April 19th and 20th.

We had previously informed you of the cancellation of the performance and had been considering various alternatives, but due to difficulties in finding a venue that could accommodate an appropriate number of people while also presenting a complete stage, we are ultimately announcing that the Tokyo performance has been canceled.

We sincerely apologize to the fans who have been waiting for the performance for having to deliver this news, and we ask for your understanding and apology for the delay in providing this information as we have been looking for the best solution while keeping various possibilities open until the very end.

All tickets you purchased will be refunded in full.Please check the My Page and email of each place of purchase by Wednesday, April 30.

Reporter Jeon Hyo-jin, Donga.com jhj@donga.com

This article is automatically translated using Google AI. If you notice any inaccuracies, please let us know at allkstar@donga.com.