As controversy grew over the identity verification process for entering DAY6’s concerts, their agency JYP Entertainment revealed an official statement.

JYP Entertainment apologized on the 21st, saying, “First, we bow our heads and apologize to the audience members who were inconvenienced and harmed due to the identity verification process upon entering the DAY6 4TH FANMEETING ‘PIER 10: All My Days’ concert.”

JYP Entertainment stated, “We have confirmed the excessive requests and collection of personal information regarding the performance.In the process of entrusting the management of admission to the operating company, there were incidents that caused inconvenience to the audience, such as additional requests for unnecessary personal information as mentioned above or collection and sharing of personal information of the audience for additional verification of prepared documents.” They explained, “The identity verification procedures implemented when proceeding with existing performances were intended to protect the audience by distinguishing between actual attendees and those illegally selling tickets through improper means, but in this case, we failed to respond flexibly and exercised management responsibility.”

JYP Entertainment said, “We feel responsible for this matter, and we will thoroughly manage the situation so that personal information is not collected unfairly and does not invade individuals ‘privacy.We will also confirm the facts with the operating company and promise to refund tickets to the audience members who were unable to enter the show due to this excessive identity verification process.We will provide detailed notice about the compensation process in the future.”

He then said, “Once again, I sincerely apologize to the audience for causing emotional harm.I will do my best to ensure that you can enjoy the remaining fan meeting episodes.”

Earlier, online, criticism arose about the excessive identity verification procedures and discrimination prior to entering Day6’s concert.In response, JYP Entertainment issued an apology and promised to correct the situation.


● The following is the full official statement

Hello.This is JYP Entertainment.

First of all, we would like to bow our heads and apologize to the audience members who were inconvenienced and harmed due to the identity verification process upon entering the DAY6 4TH FANMEETING 〈 PIER 10: All My Days 〉 concert.

We have confirmed the excessive personal information requests and collection practices raised in the performance.In the process of entrusting the management of admission to the operating company, there were cases of inconvenience to the audience, such as additional unnecessary personal information requests as mentioned above or collecting and sharing the personal information of the audience for additional verification of prepared documents.

The identity verification process implemented in the past for the purpose of protecting the audience by distinguishing between the actual audience members and those who illegally sold tickets through unfair means, but in this case, we failed to respond flexibly and exercise management responsibility.We feel responsible for this matter, and we will thoroughly manage the situation so that personal information is not collected unfairly and does not invade individuals’ privacy.In addition, we will confirm the facts with the operating company and promise to refund tickets to the audience members who were unable to enter the performance due to the excessive identity verification process this time.We will provide detailed notice of the compensation process at a later date.

Once again, I sincerely apologize to the audience for causing them great emotional pain.I will do my best to ensure that you can enjoy the remaining fan meeting episodes.

Hong Se-young, reporter for Donga.com projecthong@donga.com

This article is automatically translated using Google AI. If you notice any inaccuracies, please let us know at allkstar@donga.com.